Last updated: 02/07/2025

Etica Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website [www.eticaclinic.co.uk], book treatments, contact us, or engage with us on social media or in person.

1. Who We Are
Etica Clinic is a UK-registered aesthetic clinic offering advanced skincare and wellness treatments. We are the data controller responsible for your personal information.

Company Name: ETICA LIMITED
Registered Address:28 Oakfield Avenue, Harrow, England, HA3 8TJ
Contact Email: eticaclinic@gmail.com
Company Number: 14109251

2. Information We Collect
We may collect and process the following personal information about you:

• Identity Data: Name, date of birth, gender
• Contact Data: Email address, phone number, billing/shipping address
• Health Data: Medical history and treatment-related information
• Booking Data: Appointment history, treatment preferences
• Technical Data: IP address, browser type, device type, cookies, usage data
• Marketing Data: Your communication preferences and responses to campaigns

3. How We Use Your Information
We use your personal data for the following purposes:

• To provide and manage your appointments and treatments
• To respond to your enquiries or complaints
• To send appointment reminders and post-treatment care advice
• To process payments and issue invoices
• To comply with medical, legal and regulatory requirements
• To send promotional materials (only if you have opted in)

4. Legal Basis for Processing
We rely on the following legal grounds to process your data under the UK GDPR:

• • Consent: You have given clear consent for us to process your personal data
  • Contract: Processing is necessary for a service you’ve requested or booked
  • Legal Obligation: We are required to process your data by law
  • Legitimate Interest: We have a legitimate interest in improving our services and managing our business (e.g. client records, marketing to existing clients)

5. Data Sharing
We may share your data with:

• Our clinical and administrative staff
• Third-party service providers (e.g. booking systems, email providers, payment processors)
• Regulators or law enforcement agencies when required by law
• Our professional advisers (e.g. insurers, accountants)
• We do not sell your data or share it with advertisers.

6. Data Security
We take appropriate security measures to protect your data from loss, misuse or unauthorised access. All personal and health-related data is stored securely in compliance with UK data protection laws.

7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes we collected it for, including for legal, accounting or reporting requirements. Medical records are retained in line with clinical guidelines.

8. Your Data Protection Rights
Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict how we use your data
• Withdraw your consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
• To exercise your rights, please email us at [Insert contact email].

9. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyse site usage. You can manage or disable cookies through your browser settings.

10. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date. We encourage you to review it regularly.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: eticaclinic@gmail.com
Phone: +44 208 061 9099
Address: 245 Field End Rd, Eastcote, Ruislip HA4 9NJ